Assistant Reservation Manager
AccorHotel
Employer Active
Posted on 30 Mar
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Experience
2 - 7 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Assist the Reservations Manager in overseeing daily reservation operations
- Manage and respond to customer inquiries relating to bookings
- Maintaining accurate records of all reservations and assisting with inquiries and bookings.
- Ensure accuracy and efficiency in booking processes
- Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure
- Maintain up-to-date knowledge of reservation policies and systems
- Address and resolve reservation-related issues and complaints
- Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.
- Ensuring compliance with hotel policies, pricing strategies, and brand standards.
- Daily pick-up analysis, strategy adjustments, and reporting
- Working closely with the Front Office and Sales teams to ensure seamless guest experiences.
- Analyze reservation trends and provide reports to management
- Train and mentor reservation staff as needed
Desired Candidate Profile
Bachelor's degree in Hospitality Management or related field
- 2+ years of experience in a reservations senior role
- Strong communication and customer service skills
- Proven ability to manage multiple tasks efficiently
- High level of attention to detail
- Proficiency in reservation software
- Ability to work under pressure and in a fast-paced environment
- Strong problem-solving skills
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Assistant Reservation Manager
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AccorHotel
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.