Assistant Shift Manager - EGM Operations
Wynn Al Marjan Island
Posted on 26 Feb
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The primary duties and responsibilities of this role are:
- Assist in managing the daily operations of the EGM department, ensuring smooth functionality and adherence to gaming regulations
- Monitor electronic gaming machine performance and escalate repair or maintenance needs to technicians
- Support proper handling of jackpots, hand pays, and cash transactions in accordance with company policies
- Assist in scheduling and managing EGM supervisors and floor attendants
- Provide on the job training, coaching, and performance feedback to team members
- Support the resolution of guest complaints or disputes promptly and professionally
- Promote a positive gaming experience and uphold high service standards
- Ensure compliance with all gaming laws, internal controls, and company policies
- Assist in maintaining the integrity of EGM assets, gaming machine equipment, and operational information
- Monitor for suspicious activity and support enforcement of security protocols
- Assist in preparing shift reports detailing operational activities, machine performance, and revenue
Desired Candidate Profile
Minimum 5 years of experience in EGM operations, with at least 2 years in a supervisory or lead role
- Strong knowledge of EGM mechanics and gaming regulations
- Excellent leadership, communication, and problem solving skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Operational Management
- Regulatory Compliance
- Technical Knowledge of EGM Systems
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Data Entry
- Operations
- Back Office Processing
Keywords
- Assistant Shift Manager - EGM Operations
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Wynn Al Marjan Island
https://wam-iabkey.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/862
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