Assistant Shift Manager - Front Services (Bell & Valet)

Wynn Al Marjan Island

Posted 30+ days ago

Experience

2 - 7 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The primary duties and responsibilities of this role are:

  • Supervise bellmen, doormen, and valet staff during assigned shifts.

  • Ensure timely and professional handling of guest luggage, transportation, and valet services.

  • Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.

  • Provide hands-on support during peak periods and VIP movements.

  • Train and guide team members on service standards, safety procedures, and guest etiquette.

  • Conduct shift briefings and ensure team readiness.

  • Maintain cleanliness and organization of entrance and bell desk areas.

  • Handle guest inquiries and service recovery with professionalism and discretion.

  • Ensure qualitative Forbes Five Star standards are met.

  • Assist in managing inventory of luggage tags, trolleys, and guest amenities.

  • Report operational issues and guest feedback to the Manager Front Services.

Desired Candidate Profile

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum 2 3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.

  • Strong leadership and communication skills.

  • Excellent organizational and problem-solving abilities.

  • Proficiency in property management systems and Microsoft Office.

  • Fluency in English; additional languages are a plus.

  • Professional appearance and a guest-focused attitude.

  • Shift-based schedule including weekends, holidays, and evenings.

  • Standing for extended periods and handling of luggage or guest items.

  • Prior experience and training with Forbes Travel Guide standards required.

Company Industry

Department / Functional Area

Keywords

  • Assistant Shift Manager - Front Services (Bell & Valet)

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Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Read More

https://wam-iabkey.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/738

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