Assistant Store Manager

Urban Ridge Supplies

Job Description

Key Responsibility:

Sales and Customer Focus:

• Consider the needs of the customers at all times
• Implements a high standard of customer focus within the store
• Leads by example in all aspects of customer service
• Actively seeks ways to achieve or exceed shop sales targets
• Ensures all members of team have an understanding of KPIs and targets to be achieved
• Ensures any promotional offers, regarding stock, are implemented within the store
• Implement strategies effectively to drive sales in the store

Store Administration:

• Regularly audits own store administration and resolve any issues
• Implements, within own store, any changes in administration procedure positively and effectively
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators (KPIs).
• Implement sales strategies to maximize revenue and meet business goals.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.
• Ensure that the store layout and presentation align with brand standards.

Presentation and Management:

• To ensure store has the correct stock package and required stock levels to maximize sales potential
• Ensures high standard of visual merchandising and maintenance amongst all staff
• Effectively communicates any changes in stock or store layout to all members of the team
• Ensure that each member follow the retail standard
• Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management:

• Monitors/ Manages schedules for salesperson work hours, vacations and days off
• Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Maintain the leave of the staff

Security:

• Ensures security procedures are adhered to throughout the store.
• Maintains a high standard of security awareness, regarding stock and money, within store.

Other Job Deliverables:

• Carry out corrective action / progressive discipline as necessary
• Demonstrate dependability, reliability and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all the decision-making process.