Associate Business Development Manager Cequens

Main Areas of Responsibility

Sales and Revenue Targets

• Achieve new client sales targets and objectives within assigned client accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Contract Management and Negotiation

• Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
• Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed

Client Relationship Management

• Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
• Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.

Account Retention and Expansion

• Monitor and analyse customers usage of our product to identify opportunities for deeper engagement and upselling.
• Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.

Feedback and Market Insights

• Gather client feedback to improve ongoing customer service and product development.
• Keep abreast of industry trends and provide feedback from the market to company leadership.

Skills

• Strong interpersonal skills with an aptitude for building strong client relationships.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• High level of professionalism and ethical conduct.
• Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus