Associate, Customer Care- Lifestyle

Starlinks Global

Main Job Responsibilities:-

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints effectively and efficiently, aiming for first-contact resolution whenever possible.
• Provide accurate information about products, services, and company policies to customers.
• Maintain thorough knowledge of company offerings and stay updated on product updates or changes.
• Process orders, returns, and exchanges accurately and in accordance with company policies.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Identify opportunities for improvement in customer service processes and suggest solutions.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Contribute to a positive and supportive team environment through collaboration and cooperation.
• Uphold Starlinks' commitment to providing exceptional customer experience at every touchpoint.

Education:-

Bachelor s degree/Diploma in business administration, marketing, or a related field