Associate Customer Care Specialist

Medtronic

Employer Active

Posted 6 hrs ago

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities may include the following and other duties may be assigned:

  • Act as a primary point of contact for customers, responding to service requests and inquiries via phone, email, and systems with a strong focus on customer experience
  • Manage service requests end to end, including complex cases, ensuring timely resolution and clear communication
  • Accurately create and maintain service requests and related data in ServiceNow, SAP, and Salesforce
  • Prepare, manage, and follow up on repair, maintenance, and spare parts quotations, including support for service contracts and basic upsell opportunities
  • Proactively address customer concerns by investigating issues and managing Opportunities for Improvement (OFIs) to resolution
  • Use reports and system data to identify opportunities to improve service quality, efficiency, and turnaround time
  • Collaborate closely with internal teams and stakeholders to resolve issues, share updates, and support effective decision making while contributing to NPS and CES targets
  • Perform other related duties as assigned, while adhering to applicable procedures, quality standards, and compliance requirements.

Desired Candidate Profile

Required Knowledge and Experience:

  • Minimum 2+ years of relevant experience in Customer Service, Service Operations, or a related role
  • Bachelor s degree or equivalent education
  • Native level proficiency in Arabic, both spoken and written, very good command of English (independent user, B2 level)
  • Excellent communication, customer service, and interpersonal skills
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
  • Good command of MS Office (Outlook, Excel, Word).

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Associate Customer Care Specialist

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Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.br> Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. br> We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary./p>

Learn more about our business, mission, and our commitment to diversity here br

Read More

https://medtronic.wd1.myworkdayjobs.com/en-US/medtroniccareers/job/Cairo-Cairo-Egypt/Associate-Customer-Care-Specialist-UAE---Service-and-Repair_R64133