Associate Customer Success - German Speaker Concentrix Corporation

Employer Active

Posted 13 hrs ago

Experience

1 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  • Develop a level of product knowledge to speak intelligently to customers and address specific objections
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  • Work with teams and management to promote a positive customer experience
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Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Associate Customer Success - German Speaker

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Concentrix Corporation

https://jobs.concentrix.com/job/?id=R1568748