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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them.
Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case.
Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy.
Find leads and connects with sales to work on growth opportunities.
Bring in customer intelligence and feedback into LSEG CRM system.
Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth.
Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.
What you'll bring:
Proficiency in English and other local language German, Spanish, French, Italian etc is a must.
University degree or 1-2 relevant work experience equivalent.
Financial & Risk industry knowledge required including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model.
Ability to map a customer s business process to product capability.
Strong ability to collaborate with internal operational and account management teams.
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.
Strong problem-solving skills.
Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.
The Digital Customer Success Manager (CSM) supporting financial clients is expected to have foundational knowledge of the financial market to enable meaningful, value based conversations at scale.
Desired Candidate Profile
Proficiency in English and other local language German, Spanish, French, Italian etc is a must.
University degree or 1-2 relevant work experience equivalent.
Financial & Risk industry knowledge required including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model.
Ability to map a customer s business process to product capability.
Strong ability to collaborate with internal operational and account management teams.
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.
Strong problem-solving skills.
Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.
The Digital Customer Success Manager (CSM) supporting financial clients is expected to have foundational knowledge of the financial market to enable meaningful, value based conversations at scale.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Sales
- Business Development
Keywords
- Associate Customer Success Manager
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London Stock Exchange Group
The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers business objectives are achieved though full utilization of solutions into the daily workflow of end-users. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.