Associate Customer Support

SITA

Employer Active

Posted 21 hrs ago

Experience

0 - 1 Year

Job Location

Jordan - Jordan

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide initial support for customer queries via established channels of support (e.g. phone email or chat).

Guide customers through basic troubleshooting steps and self-service options.

Troubleshoot and resolve technical issues reported by customers.

Log all interactions and issues in the ticketing system.

Escalate unresolved issues to a higher competence of support (e.g. PSOs third parties etc.).

Participate in training sessions to stay updated on product and service changes.

Provide customers with product and service information.

Desired Candidate Profile

Bachelor s degree in computer science, Computer Engineering, or relevant IT disciplines.

0-1 years of experience in technical support, customer support or any related fields in IT industry.

Preferably in a network service support environment.

Excellent customer communication skills both verbal and written in English

Ability to work on different shifts 24/7.

Excellent Communication skills.

ITIL Foundation Certificate desirable.

CCNA desired.

Good knowledge in Fortinet FortiGate firewall support.

Good knowledge in SDWAN technology is an advantage.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Associate Customer Support

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SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM As an Associate Customer Support will be the first-line support for incoming customer queries and issues. Handles basic issues and escalate more complex cases.

Read More

https://careers.sita.aero/jobs/10089?lang=en-us&previousLocale=en-US