Associate Engineer

KATIM

Key Responsibilities

• Build and maintain strong relationships with key client stakeholders
• Respond to client queries and provide timely resolutions or escalate issues as required.
• Guide the Client during UAT phase and address their queries.
• Assist clients in executing test cases, replicating scenarios, and validating results.
• Monitor client feedback during UAT and ensure feedbacks are addressed in the project.
• Create detailed test cases, test scripts and test data for UAT
• Maintain accurate records of client interactions, document all UAT results, including pass/fail criteria and identified client defects.
• Execute UAT test cases, ensuring that all test scenarios are covered. Identify, document and track defects (both internal and client), inconsistencies, or user experience issues
• Perform incident response within specified SLA , ensuring timely resolution and minimal impact on clients
• Assist in identifying root causes and keeping the incident ticket updated.
• Act as a liaison between the client and internal team to ensure clear communication.
• Communicate client requirements, priorities, and feedback effectively to all relevant internal teams.
• Coordinate on updates or releases to ensure minimal disruption to operations.
• Encourage collaboration by sharing insights, documentation, on troubleshooting and testing support on issues that affect client delivery.
• Oversee incident response efforts, ensuring timely resolution and minimal impact on clients.
• Perform POC testing, including key outcomes, challenges, & recommendations, to stakeholders
• Contribute to internal knowledge sharing and training related to POC best practices.
• Foster a culture of knowledge sharing and continuous improvement within the team
• Collaborate with DevOps, project and product teams and other stakeholders to ensure alignment across projects
  
  

Education And Minimum Qualifications

• Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in Software Quality Assurance
• 1+ years in client-facing support role.
  
  

Key Skills

• Technical Skills:
• Experience with testing tools such as Jira, HP ALM, or similar
• Basic understanding of cloud platforms like AWS, Azure or Google Cloud.
• Familiarity with Linux/Unix systems and basic scripting (Bash, python or similar)
• Client engagement and Communication Skills:
• Effective client-facing communication skills, including experience in managing client requests and reliability metrics.
• Certifications (Preferred):
• ITIL Foundation or other certifications in IT Service Management.
• ISTQB certification.