Associate Engineer

Singtel

Make an Impact by:

-Contact customer on key updates, change and milestone
-Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
-Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
-Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
-Explain and manage customer expectation on the installation and maintenance related issue and experience
-Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
-To escalate any issues which cannot be completed within agreed procedures
-Any ad-hoc task assigned by Team Leader or superior
Skills for Success:

-Diploma or Degree graduate in Business Studies/Administration.
-Minimum 1 year working experience in servicing industry
-Good interpersonal and communication skill
-Customer oriented which places meeting the customers need as top priority
-Ability to perform in a fast-paced environment & work well under pressure.