Associate Manager

D360 Bank

The role is responsible for supervising the overall performance of bank employees and representatives in the operations room, ensuring full compliance with operational directives and the work charter. Key duties include monitoring timely responses to fraud cases, reviewing and verifying daily reports, and promoting effective coordination with other financial institutions. The role involves escalating unresolved cases, ensuring proper execution of directives from regulatory bodies like SAMA, and conducting periodic performance evaluations.

Conduct Regular team meetings to address challenges, enhance efficiency, and maintain high standards of confidentiality and data handling.

Responsibilities

• Monitoring timely commitment and immediate response to fraud reports, and coordinating internally to ensure prompt action on financial fraud cases.
• Prepare daily reports ensuring their accuracy and completeness.
• Ensuring quality coordination and collaboration with representatives of other financial institutions, and providing necessary guidance to enhance joint work mechanisms.
• Escalating critical or delayed cases-or those not responded to by the concerned parties-to the Manager of the Joint Operations Room or their delegate, as needed.
• Ensuring implementation of all tasks and directives received from authorized entities such as SAMA, and monitoring the team's adherence to these instructions.
• Conducting periodic performance evaluations of employees in terms of efficiency, commitment, and responsiveness, and submitting necessary recommendations to the management.
• Ensuring the confidentiality of information and reports exchanged with concerned entities, and verifying that all data is handled in accordance with approved policies.
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.