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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide timely assistance to sellers across all channels regarding account management, product listings, orders, and payments.
- Investigate and effectively resolve seller concerns and disputes while educating them on platform policies and best practices for compliance and optimal selling.
- Partner closely with internal teams like Account Managers, Operations, and Customer Service to align on seller experience and contribute to marketplace growth initiatives.
- Identify and implement improvements to existing processes, defining and updating Standard Operating Procedures (SOPs) to enhance efficiency and reduce overhead.
- Lead and execute small-scale improvement projects or components of larger initiatives to enhance operational performance and quality.
- Own specific goals and targets, track progress on key metrics, and conduct regular audits to ensure quality and compliance within the functional area.
- Drive ongoing process enhancements, contribute to error correction, and collaborate with other teams to ensure continuous improvement in program efficiency and effectiveness.
- Provide training and feedback to direct reportees when required.
Desired Candidate Profile
- Bachelor s degree in Engendering, marketing, Information technology, Computer science, Business administration)
- 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
- Preferably 2+ years in the retail/e-Commerce business or closely related industry .
- MS Excel, MS Office Suite
Company Industry
- Retail
Department / Functional Area
- Administration
Keywords
- Associate Manager - Marketplace Operations
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Majid Al Futtaim
At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!