Associate Manager Software Engineering
DXC Technology
Posted 30+ days ago
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Experience
1 - 6 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description:
Key Responsibilities
- Issue Investigation & Resolution
- Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
Incident Management
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
User Support & Communication
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
Technical Tasks
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
Continuous Improvement
- Analyze recurring issues to suggest long-term fixes or enhancements.
- Provide feedback to development/QA teams to improve application stability and usability.
Skills & Qualifications
Technical Skills: Strong .net, angular and VB experience Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript). Experience with web application architectures (e.g., client/server, REST APIs). Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries. Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
Soft Skills: Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work independently and under pressure.
Communication: Slack, Microsoft Teams, Email Code/CI: Git, Jenkins, GitHub Actions
Desired Candidate Profile
Job Description:
Key Responsibilities
- Issue Investigation & Resolution
- Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
Incident Management
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
User Support & Communication
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
Technical Tasks
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
Continuous Improvement
- Analyze recurring issues to suggest long-term fixes or enhancements.
- Provide feedback to development/QA teams to improve application stability and usability.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Associate Manager Software Engineering
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DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
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