Associate Onboarding & Training - Local Shops

talabat

Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks.

• Support the local Ops Manager & (key) account managers to improve operational metrics & set vendors up for success
• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
• Actioning vendor changes i.e. opening hours, contact numbers, assortment
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.)
• Responsible for updating vendors' assortment catalogue and integrations process for assortment, inventory management & price updates
• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
• Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
• Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
• Collaborate with other VCs within the market and across the region for best practices and lessons learned
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed