Associate Onboarding & Training - Local Shops

talabat

WHAT S ON YOUR PLATE?

• Support the local Ops lead and Ops manager to improve operational metrics & set vendors up for success.
• Actioning vendor changes i.e. opening hours, contact numbers, assortment.
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.).
• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices.
• Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager.
• Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance.
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.
• Collaborate with other VCs within the market and across the region for best practices and lessons learned.
• Monitor performance and support of the onground team.
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.Qualifications

WHAT DID WE ORDER?

• Strong vendor operational knowledge.
• Ability to document processes and guidelines.
• Ability to work with data and highlight key insights.
• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate.
• 2 years experience in an operational role.
• Understands Q commerce operations.