ASSOCIATE PATIENT SERVICES ADVISOR.

Johns Hopkins Aramco Healthcare

Job Description Summary

The Associate Patient Services Advisor provides entry.-level support for patient services operations under direct supervision. Primary responsibilities include basic data collection, assisting patients with standard inquiries, and facilitating routine logistics to maintain consistent service quality.

Operational Roles & Responsibilities

• Collect document and maintain basic patient information ensuring accuracy and completeness Resolve minor issues directly or escalate more complex queries to the appropriate staff members for timely resolution
• Handle routine administrative tasks including processing medical information requests from patients government organizations and external entities ensuring compliance with regulations This also includes managing sick leave approvals verifying required certificates and overseeing the release of medical information for patient
• Support departmental efficiency and patient satisfaction

Functional Competencies

• Due Diligence
• Audit Reporting
• Data Collection

Core Competencies

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care