Associate Presales (German Speaker)

SITA

About the role: The role supports SITA/SAIT commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service.

WHAT YOU WILL DO:

• Processing customer enquiries (ServiceNow)
• Initial processing of incoming enquiries in ServiceNow
• Acceptance and assignment of cases as Sales Support Team Amman
• Creation and coordination of internal tasks for relevant SAIT departments to determine the required effort and services for quotation preparation
• Monitoring of task processing status and proactive follow-up in case of delays
• After receiving feedback from all departments involved: forwarding the process to the SAIT Sales Team DUS
• Quotation follow-up
• Monitoring feedback on customer quotations sent within defined deadlines
• Sending reminder letters to customers using standardised text modules if no feedback is received
• Informing the SAIT Sales Team DUS when customer feedback is received

Objective of the position Ensuring structured, timely and transparent processing of customer enquiries and consistent follow-up of quotations to support the sales process.

3. Preparing customer offers

• Preparation of quotations for contractually defined standard services after prior review by the DUS sales team
• Preparation of quotations based on contractual specified service types, service scopes and prices
• Processing of low-complexity quotation requests
• Ensuring compliance with existing contractual regulations and price structures
• Obtaining and taking into account final approval by the Sales Team DUS

4. Sales Reporting & Pipeline Management

• Preparation of monthly reports on orders and order values
• Monthly compilation and evaluation of all relevant opportunities
• Preparation and presentation of the current sales pipeline
• Systematic tracking of all information required for reporting