Associate - Seller Support Majid Al Futtaim

ROLE SUMMARY

• Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
• Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
• Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
• Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
• Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
• Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
• Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
• Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.

REQUIREMENTS

• Bachelor s degree in Engendering, marketing, Information technology, Computer science, Business administration)
• 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
• Preferably 2+ years in the retail/e-Commerce business or closely related industry.
• Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
• Exemplary performance record, particularly with regard to SLA, quality & productivity.
• Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.