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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Provide first-line support for the helpdesk and all associated processes.
- Provide tier-one telephone support for software applications.
- Provide Basic troubleshooting for software problems covered in training.
- Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests.
- Route calls and notify technicians of any critical situation requiring immediate attention.
- Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
- Troubleshoot and provide appropriate solutions to problems.
- Serve as a liaison between customers and the technical department.
- Maintain client confidence and protects operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Perform any other related duties incidental to the work.
Desired Candidate Profile
Fresh graduates - up to one year of experience.
- BSc degree in computer information system or any related field.
- Willingness to work on different shifts either from (04:30PM - 1:00AM) or (12:00AM 08:30AM) or (8:00AM - 5:30PM).
- Willing to travel and work extra hours when needed.
- Willing to relocate as needed.
- Excellent written and verbal communication skills (Arabic & English languages).
- Knowledge of Database engines (Oracle, MS-SQL, Postgres).
- Knowledge of Operating Systems (Unix/Linux and Windows).
- Knowledge of Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques.
- Knowledge of Application servers (Apache Tomcat, WebLogic, and WebSphere).
- Familiar with Networking, HA & Disaster Recovery, and Backup & Recovery strategies.
- Strong customer service and excellent interpersonal skills.
- Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.
- Work with integrity and ethics.
- Uphold organization values.
- Show respect and sensitivity for cultural differences.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Associate Support Engineers
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