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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
In this role, you'll:
- Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
- Become a product pro, mastering the ins and outs of the latest trends.
- Troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core span>Responsibilities /span>
- Ensure service delivered to our customers meets contractual Key Performance Indicators ( KPIs )
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
Desired Candidate Profile
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess span> span>situations, identify/span> /span> root causes, and develop effective solutions.
- Courteous with a customer-centric span> span>mindset. Passionate/span> /span> about exceeding expectations and delivering exceptional span> span>service. /span> /span>
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- ASU Graduates
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Concentrix Corporation