ATM Technician Customer Support UAE Nationals Only

Client of Talentmate

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: ATM Technician Customer Support

LOCATION: Dubai - UAE

In alignment with the UAE Government s Emiratisation strategy and in compliance with the regulations of the Ministry of Human Resources and Emiratisation (MoHRE), this position is designated exclusively for UAE Nationals as part of our 2025 Emiratisation targets.

Position Summary & Key Areas Of Responsibility

• Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
• Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders
• Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
• ATM Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
• Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATMs and or within financial institution
• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
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Basic Qualifications

High School Diploma or equivalent

0-1 years of related experience

Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required

Experience in PC Hardware Maintenance and support

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work

Excellent Interpersonal Skills/customer Relationship Skills Required

High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity; Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call