Audio Video Field Technician

Daktronics

What will work look like for me?

Our Audio Video Field Technicians provide high quality service delivery, on-site support and installation, maintenance, and troubleshooting of Daktronics digital LED display and audio systems across the Middle East, West/Central Asia and Africa.

Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• On-site technical support may include terminating fiber, field repair, testing and system level troubleshooting.

Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:

• Providing technical, over-the-phone support to internal and external customers.
• Responding to customers requests for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with how-to assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

General Responsibilities will include:

• Communicate effectively in a variety of settings.
• Positively and professionally able to work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Work effectively as a team member assisting when and where needed.
• Work with Sales, Project Managers, Service staff, customers, and other personnel to solve technical issues.
• Plan and prioritize customer requests and scheduled work.
• Appropriately document all services performed: service logs, work logs, inventory, and shipping documents.
• Follow the procedures outlined in the Installation Supervisor s Guide.
• Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
• Take a proactive approach to the service needs of Daktronics customers.
• Competently represent Daktronics to customers, in a confident and professional manner.
• Develop a strong business relationship with key customers in the area. Take key role in service relationships with customers.
• Become knowledgeable about and follow company procedures.
• Perform other duties as assigned.

Where is this opportunity located?

This position is a full-time role located in Riyadh, Saudi Arabia.

When will I work?

• Most of your work will be Sunday Thursday during normal business hours.
• Some last-minute scheduling happens at times to meet our customers needs when an unexpected repair or event happens. Your schedule may vary and will include some nights and weekends depending on business. needs. We strive for work/life balance and time-off-in-lieu may be granted to maintain appropriate standard hours.
• On-call and event support responsibilities.