Audit Specialist Bosta

About The Role:

The Audit Specialist is responsible for day-to-day quality audits across fulfillment operations to ensure all SOPs, quality standards, and operational guidelines are consistently followed. The role focuses on random order audits, end-to-end process checks, and exception investigation to protect order quality, accuracy, and customer experience.

Job Code:

2026BOST-057

Job responsibilities:

• Order & Process Auditing:
• Conduct random audits on packed orders to verify compliance with picking and packing SOPs.
• Select random orders at merchant level for full end-to-end audit (pick pack staging transfer).
• Ensure correct items, quantities, packaging materials, and labeling standards are applied.

CCTV & Traceability Review:

• Review CCTV footage to trace audited orders across the fulfillment process.
• Verify that quality, handling, and safety guidelines were followed at each step.
• Identify deviations, errors, or non-compliance with SOPs.

Exception & Delay Investigation:

• Investigate delayed orders to determine root cause.
• Recommend order cancellation in cases of confirmed loss, damage, or irrecoverable exceptions, following approval workflows.
• Document findings and escalation clearly.

Quality Assurance & Compliance:

• Ensure all operational guidelines and quality standards are met.
• Identify recurring issues, weak controls, or process gaps.
• Support continuous improvement by recommending corrective and preventive actions.

Reporting & Documentation:

• Document audit findings, evidence, and outcomes.
• Maintain daily audit logs and quality reports.
• Share insights on error trends, merchant-specific issues, or operational risks.

Cross-Functional Coordination:

• Coordinate with Outbound, Inbound, Inventory, Account Management, and Operations teams to close audit findings.
• Support training and awareness by sharing audit learnings with operations teams.