Automotive Body Shop Manager

Client of Hirelebanese

This role focuses on managing the daily operations of the body and paint workshop, with a strong emphasis on customer service and warranty-related repairs. The Body Shop Manager will act as the main point of contact for customers, ensure smooth coordination between internal teams and external partners, and oversee workflow to guarantee timely and high-quality delivery of vehicles.

Key Responsibilities:

• Oversee the daily operations of the body shop, including body and paint repairs under warranty and insurance cases.
• Welcome customers, explain repair processes and timelines, and ensure a professional and positive customer experience.
• Coordinate between customers, insurance companies, warranty teams, and internal departments to ensure smooth case handling.
• Monitor repair progress and ensure jobs are completed on time and in line with company and manufacturer standards.
• Handle customer concerns and escalations, ensuring effective and timely resolution.
• Ensure compliance with internal policies, health and safety regulations, and quality standards.
• Prepare basic operational and performance reports for management review.