Automotive Service Advisor - After Sales Kavak Mexico

What will you do?

• Customer Interaction: Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
• Service Coordination: Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair work.
• Sales and Upselling: Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
• Documentation and Records: Prepare detailed service orders, including labor, parts, and other charges. Maintai n accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
• Customer Satisfaction: Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.