Automotive Technical Support and Training Engineer

Kasrawy Group

Posted on 5 Mar

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering(Mechanical)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide technical support to customers via phone, email, and in-person visits

Troubleshoot and resolve technical issues related to our products

Conduct product demonstrations and trainings for customers

Develop and maintain training materials and manuals

Train employees on new automotive technologies and procedures

Stay updated on the latest industry developments and incorporate them into training programs

Collaborate with the sales team to identify customer needs and provide technical solutions

Participate in product development and testing to provide feedback on technical aspects

Travel to customer sites for on-site technical support and training as needed

Maintain accurate records of customer interactions and technical issues

Provide technical support during product launches and events

Assist with developing and implementing customer service policies and procedures

Desired Candidate Profile

Bachelor's degree in Mechanical Engineering or a related field

Minimum of 2 years of experience in technical support or training in the automotive industry

Strong knowledge of automotive technology and systems

Excellent communication and interpersonal skills

Ability to explain complex technical concepts in a clear and concise manner

Strong problem-solving and analytical skills

Ability to work independently and in a team environment

Willingness to travel and work flexible hours as needed

Proficient in Microsoft Office and other relevant software programs

Company Industry

Department / Functional Area

Keywords

  • Automotive Technical Support And Training Engineer

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