AVP - Digital Transformation

Client of James Douglas Middle East

Employer Active

Posted 1 hrs ago

Experience

15 - 17 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This role will drive transformation across Salesforce, enterprise BI & analytics, AI enablement,
automation, and digital platforms, while working closely with leadership to translate strategy into measurable business outcomes.

The individual will act as a strategic partner to the IT leadership team, ensuring disciplined execution, strong governance, and tangible ROI from digital investments.

Duties & Responsibilities

  • Define and execute the digital transformation roadmap aligned to business priorities
  • Drive initiatives across customer journey transformation, automation, analytics, and AI enablement
  • Provide oversight of the Salesforce ecosystem including customer platforms, broker portals, and mobile applications
  • Ensure Salesforce initiatives improve lead conversion, deal velocity, and customer experience
  • Establish enterprise-wide BI and analytics capability, including KPI standardization and executive dashboards
  • Drive adoption of data-led decision making across business functions
  • Ensure integration across SAP, Salesforce, and digital platforms to create a unified data ecosystem
  • Lead AI, RPA, and automation initiatives with clear business cases and ROI tracking
  • Drive intelligent automation to improve operational efficiency and reduce manual processes
  • Establish strong governance across programs including risk management, financial tracking, and benefits realization
  • Manage multi-vendor environments, ensuring accountability, SLA adherence, and cost efficiency
  • Oversee digital budgets (CAPEX/OPEX) and drive value-focused investment decisions
  • Partner with business leaders (Sales, Finance, Projects, HR, Procurement) to translate needs into digital programs
  • Drive stakeholder alignment and change adoption across the organization

Desired Candidate Profile

Qualifications

  • Bachelor's degree in Technology, Engineering, or a related field; MBA is a plus
  • 15+ years of experience in digital transformation, enterprise applications, or business systems leadership
  • Strong experience leading Salesforce-led transformation initiatives
  • Proven experience in enterprise BI, analytics, and MIS implementation
  • Experience managing large-scale vendor ecosystems and multi-project environments
  • Prior experience in real estate, hospitality, or diversified conglomerates preferred

Technical Skills

  • Strong understanding of Salesforce architecture and customer journey design
  • Experience building enterprise BI frameworks and dashboarding solutions
  • Working knowledge of SAP ERP and cross-platform integrations
  • Exposure to AI, RPA, and automation initiatives
  • Strong program management and governance capabilities

Key Success Metrics

  • Timely and within-budget delivery of digital initiatives
  • Adoption and usage of enterprise dashboards
  • Improvement in customer journey and operational metrics
  • Vendor performance and SLA adherence
  • Measurable ROI from digital investments
  • Reduction in manual processes through automation

Company Industry

  • Real Estate

Department / Functional Area

  • IT Software

Keywords

  • AVP - Digital Transformation

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Client of James Douglas Middle East

Our client is a diversified UAE-based group with a strong presence across real estate, hospitality, and retail. The organization is focused on driving enterprise-wide digital transformation to enhance customer experience, operational efficiency, and data-driven decision-making across its business units./p>

https://www.careers-page.com/james-douglas-professional-search-limited/job/7XWWR46X