Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
KEY ACCOUNTABILITIES:
Strategy Development and Implementation
Deliver the Digital Security key programmes within agreed timelines and budget
Provide subject matter expertise for the assigned domain and provide expert guidance to the leadership teams on all related areas to facilitate the achievement of the bank strategy and functional strategies.
People Management
Manage the effective achievement of the project deliverables through close collaboration with the business, IT, Group Digital and Agency teams.
Act as a role model and drive adherence to organisational values and ethics by employees of the assigned department to foster a value driven culture within the bank.
Budgeting and Financial Performance
Manage the Digital Security Programmes within agreed budgets and provide project financial reporting on risks and outcomes.
Policies, Systems, Processes & Procedures
Manage and ensure effective implementation of Digtial functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
Market Intelligence
Keep abreast of the digital security market intelligence and trends in personal banking, and provide inputs to make improvements in customer service delivery as well as relevant policies and processes, in order to develop a holistic view on how it will affect customer experience and expectation in the future.
Identify areas of development and innovation to existing and new digital channels (internet, mobile, SMS, wearable, digital TV) in relation to the Digital Security landscape.
Channels Performance Management
Oversee the performance of all Personal Banking Digital authentication journeys, monitored against a target of significantly increasing customer trust and satisfaction whilst managing the banks risk appetite.
Continuous Improvement
Lead the identification of opportunities for continuous improvement and sustainability of the online Digital Programmes, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
Ensure that all reports are prepared timely and accurately and meet FAB requirements, policies and quality standards
Desired Candidate Profile
QUALIFICATIONS & EXPERIENCE:
2+ years first hand experience in driving Digital Security programmes
Excellent planning and communication skills
Strong understanding of the Digital technologies and how to leverage in a customer focused environment
Obsessed with Digital Customer Experience and driving true differentiation and disruption within the banking sector
Experience of applying technologies to deliver Digital security models in a customer facing environment.
Minimum 0-1 years experience in a similar role with a proven track record
Strong written, verbal, analytical and presentation skills
Ability to interact effectively with a wide range of staff throughout the company
Position requires proficiency in Word, Excel, Access and PowerPoint
Company Industry
- IT - Software Services
Department / Functional Area
- Product Development
- Product Management
Keywords
- AVP - Product Owner
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com