B2B Sales Products Officer

Etihad Airways

In this role we are looking for an Analyst who will be responsible for supporting our sales efforts by ensuring the smooth operation of various tasks and processes crucial to B2B Sales Products & Program Accountabilities

Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders

Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.

Effectively manage and organize internal and external inboxes, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members .

Utilize CRM systems to track, organize and manage customer data, ensuring accurate and up-to-date information is maintained .

Create together with the Manager B2B products and contracts new sales programs focusing on specialty segments like Marine, Embassies or Students.

Facilitate clear and timely communication with internal customers, in particular BDU s, addressing their inquiries, concerns and providing necessary information on products, programs and policies .

Collaborate with sales policies & communication team to ensure accurate representation of relevant agency and corporate sales policies, keeping them updated and communicated internally and externally .

Generate regular and ad-hoc reports to provide insights into sales performance, customer trends and program effectiveness, aiding in strategic decision-making .

Maintain a strong understanding of the products, programs and offerings to provide accurate and informative support to customers and sales teams