B2B Sr. Partner Success Specialist Concentrix Corporation

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners

Conduct monthly/quarterly consultative reviews and health checks analyzing our needs

Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers

Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams

Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business

Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products

Manage high volume of customer contacts through phone and email each day

Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience

Maintain a high level of CRM hygiene to ensure all relevant data is captured

May potentially attend vendor events