Back Office Assistant Al Futtaim Private Company (LLC)

Posted on 3 Mar

Experience

2 - 3 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Diploma

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Financial

  • Maintain and submit KPI reports to track delivery performance.

  • Ensure adherence to system procedures as per established protocols.

  • Classify, sort, file, and archive documents properly.

  • Post completed delivery orders daily and follow up with stores/service providers for pending orders.

  • Perform daily reconciliation of postings in the system based on POD confirmations and fulfillment records.


Customer

  • Conduct regular spot checks and monitor team performance to ensure quality standards are met.

  • Utilize reasoning skills to solve problems as they arise.

  • Work to increase the last mile service level with On-Time Fulfillment (OTF) while maintaining shopping experience standards.

  • Provide excellent customer service to enhance the shopping experience.


Operational

  • Lead the last mile teams to ensure timely order fulfillment.

  • Ensure all equipment is safely maintained in good condition.

  • Check output to ensure the highest quality of order fulfillment.

  • Maintain a clean work environment and comply with all safety requirements.

  • Keep records of Proof of Delivery (POD) for handling future customer escalations.

Desired Candidate Profile

Required Skills To Be Successful:

  • Analytical Skills

  • Effective Communication

  • Customer Focus

  • Continuous Improvement


What Qualifies You For The Role:

  • High School diploma or equivalent educational qualification.

  • 2 to 3 years of experience in last mile delivery services and operations.

  • Experience with kitchen furniture delivery and assembly.

  • Proficiency in analytic methodology and effective communication.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Back Office Clerk
  • Customer Service
  • Financial Reporting
  • Secretarial Assistant
  • Administrative Assistant
  • Office Assistant
  • Office Management
  • Vendor Management

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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