Back Office Ticketing Agent

Yassir

Posted 30+ days ago

Experience

2 - 7 Years

Job Location

Algiers - Algeria

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role

  • The main role of the Back-Office Ticketing Agent is to ensure the processing, monitoring, and administrative, operational, and technical compliance of booking files, while guaranteeing the smooth running of internal operations and customer satisfaction in a digital environment.

Main responsibilities

  • Booking processing (airlines, hotels, packages, additional services)
  • Monitoring of client files before, during and after the trip
  • Mission management, including mission bookings, cancellations, and refunds
  • Verification of the conformity of files (documents, payments, pricing conditions)
  • Daily use of the GDS (Amadeus or equivalent)
  • PNR control, queues and fare regulations
  • Updating the tracking spreadsheets (sales, reservations, incidents)
  • Contribution to weekly and monthly reporting

Desired Candidate Profile

Required Qualifications

  • A degree in tourism, management or a related field is a plus.
  • Minimum two (02) years of experience in ticket reservations and customer support.
  • Excellent verbal and written communication skills.
  • Ability to use reservation systems and computer tools.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Problem-solving skills and ability to work under pressure.
  • Knowledge of travel industry policies and procedures.

Desired skills

  • Experience with reservation systems like Amadeus.
  • Foreign language skills.
  • Familiarity with the practices and trends of the travel industry.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Back Office Ticketing Agent

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Yassir

Yassir is the leading super application in the field of on-demand services, operating predominantly in the Maghreb region. Yassir's mission is to revolutionize the way everyday services are accessed.
Currently established in more than 45 cities across several countries such as Algeria, Morocco, Tunisia and Senegal, our presence also extends to other countries such as France and sub-Saharan Africa.
Strongly backed by world-renowned investors such as BOND and Y Combinator, pioneers of companies such as Airbnb, Stripe, Dropbox, and Doordash, Yassir has also raised numerous rounds of funding equivalent to almost $200 million.
Beyond simply providing services, our vision is to create a dynamic market that aims to satisfy the needs of our users while instilling fundamental social values.

Read More

https://jobs.lever.co/Yassir/8aa29168-22c5-413b-af25-03445f3c22c4

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