Back-Office Ticketing Agent
Yassir
Employer Active
Posted on 8 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Processing reservations (air, hotels, packages, additional services)
- Monitoring customer files before, during, and after the trip
- Managing modifications, reissues, cancellations, and refunds
- Verification of file compliance (documents, payments, fare conditions)
- Daily use of GDS (Amadeus or equivalent)
- Control of PNRs, queues and fare rules
- Updating tracking tables (sales, reservations, incidents)
- Contribution to weekly and monthly reporting
- Compliance with internal and regulatory procedures (IATA, BSP, suppliers)
- Application of internal procedures and quality standards
- Respect for processing deadlines
Qualifications:
- Diploma in tourism, management or a related field is a plus.
- Minimum of two (02) years of experience in ticket reservation, customer support.
- Excellent verbal and written communication skills.
- Ability to use reservation systems such as Amadeus and computer tools.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Problem-solving skills and ability to work under pressure.
- Knowledge of travel industry policies and procedures.
Desired Candidate Profile
dipl me en tourisme, en gestion ou dans un domaine connexe est un plus.
Minimum deux (02) ann es d'exp rience en r servation de billets, en support client.
Excellentes comp tences en communication verbale et crite.
Capacit utiliser des syst mes de r servation comme Amadeus et des outils informatiques.
Attentionner aux d tails et capacit g rer plusieurs t ches simultan ment.
Comp tences en r solution de probl mes et capacit travailler sous pression.
Connaissance des politiques et des proc dures de l'industrie du voyage.
Company Industry
- IT - Software Services
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Back-Office Ticketing Agent
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