Baggage handler
Accor
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Always ready to lend a hand with a smile. By becoming a Bellhop, your passion for the hotel and your respect for our clients' belongings will ensure our customer promise from the moment they arrive: "Feel Welcome".
- To be fully informed of arrivals and departures each day
- To warmly welcome the client with a smile upon their arrival at the hotel and contribute, through a warm and personalized relationship, to customer loyalty
- Courteously carry the client's luggage from the main entrance to their room, and ensure proper luggage management during peak client arrivals.
- Unload customers' luggage upon their departure and ensure that it is either looked after or loaded into the vehicle providing their transport
- Knowing how to recognize regular customers and respond to all their requests
- Check the rooms upon delivery of luggage
- Inform customers about the operation of the facilities offered (television, air conditioning, telephone, etc.) and ensure that all anomalies observed are communicated to the relevant departments.
- Inform the Security Department of any suspicious presence (object or person) or abnormal situation in the lobby or on the floors.
Desired Candidate Profile
Minimum one year of experience in a similar position within a Reception Services department in a 4 or 5 star hotel preferably.
- Fluency in French and English is essential.
- Passion for customer service, team spirit, problem-solving
- Excellent communication skills, attentive and respectful of the client's request
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Baggage Handler
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Accor
The Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial & Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.
https://jobs.smartrecruiters.com/Accor/744000122301279-bagagiste-