Banquet Supervisor Crowne Plaza Hotels & Resorts

Key Responsibilities:

Supervise and coordinate the setup and execution of all banquet events, including weddings, meetings, conferences, and private functions.

Ensure banquet rooms are properly set according to event function sheets and guest requirements.

Lead and support the banquet service team to deliver exceptional service.

Maintain constant communication with the kitchen, event planners, and other departments to ensure seamless event execution.

Monitor service quality during events and resolve any guest concerns or issues promptly.

Oversee the breakdown and clean-up of event spaces, ensuring all equipment is properly stored and spaces are reset as needed.

Train, schedule, and guide banquet staff to maintain service standards and operational efficiency.

Ensure compliance with health, safety, and hygiene regulations.

Assist in inventory control, stock ordering, and equipment maintenance.

Report any maintenance or equipment issues to the appropriate department.

Qualifications & Skills:

Diploma or degree in Hospitality Management or related field is preferred.

2 3 years of experience in banquet operations, with at least 1 year in a supervisory role.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Ability to manage multiple events simultaneously under pressure.

Strong attention to detail and organizational skills.

Flexibility to work evenings, weekends, and holidays based on event schedules.

Knowledge of event planning and basic audiovisual equipment is a plus.

Preferred Attributes:

Guest-focused and service-oriented mindset.

Calm and confident under pressure.

High energy, professional demeanor, and hands-on leadership style.

Ability to adapt quickly to changing event needs and last-minute adjustments.