Bar Manager

AccorHotel

Key Responsibilities:

• Recruit, train, and supervise bar staff, ensuring high-quality service.
• Create work schedules, monitor employee performance, and address any personnel issues.
• Foster a positive and cohesive team environment.

Customer Service:

• Maintain high standards of customer service and ensure guest satisfaction.
• Handle guest complaints and feedback professionally and effectively.
• Train staff in customer service best practices.

Beverage Selection and Inventory:

• Manage and maintain a well-stocked bar with a diverse range of quality beverages.
• Monitor inventory levels, order supplies, and manage stock rotation.
• Control costs by minimizing wastage and theft.

Bar Operations:

• Ensure the bar is clean, organized, and complies with health and safety regulations.
• Develop and implement standard operating procedures (SOPs) for efficient bar operation.
• Oversee the preparation and presentation of drinks.

Menu Development:

• Create and update drink menus based on seasonal trends and customer preferences.
• Set pricing strategies to optimize profitability while staying competitive.

Financial Management:

• Monitor and analyze sales, costs, and profitability.
• Develop and manage budgets, aiming to maximize revenue and minimize expenses.
• Implement sales promotions and strategies to boost bar revenue.

Marketing and Promotion:

• Collaborate with the hotel's marketing team to promote the bar through various channels.
• Organize and host special events, themed nights, and entertainment to attract customers.

Compliance and Licensing:

• Ensure the bar adheres to all relevant laws, regulations, and licensing requirements.
• Maintain a clean record of inspections and licenses.

Security and Safety:

• Implement security measures to prevent theft and ensure the safety of staff and customers.
• Handle any security issues or disturbances in a professional manner.

Reporting:

• Prepare regular reports on bar performance, sales, and expenses for management.
• Identify areas for improvement and develop action plans.