Bastien Gonzalez Studio Manager Marriott International

Conduct

• Maintain a high standard of appearance and personal hygiene at all times as per Ritz-Carlton grooming standards.
• Be courteous to guests and other members of staff at all times.
• Be adaptable and accountable for all actions.
• Execute and explain perfectly all treatments
• Recommend all products to the guests
• Make sure about the quality and the procedure of the services provided in the studio
• Make sure of the information given in the studio by his/her direct team members or by the other department s team members
• Make sure that the products are well presented, explained and sold.
• Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date)

Treatments, services, retail

Team, Standards, connection between departments

• The Studio rota will need to be done monthly and given to the team 10 days prior to the beginning of the rota.
• Knows and checks all standards from the treatment bed set-up to the pantry display.
• Present a perfect grooming in front of the guest (referring the standard) and ensure the team does too.
• Keep a great attitude with guest and colleague.
• Represent with perfection the Pedi:Mani:Cure Studio within the hotel, making sure all staffs are well aware of what is the concept, the treatments, the products. Develop the link between the Studio and the other departments (ease the bookings, the promotion )
• Create a strong team by doing or following a continuous training, creating appraisal. A manning plan needs to be set-up on a yearly basis and reviewed each quarterly recap meeting, a task plan need to be given to each team member corresponding to his/her position.
• To be present in the integration of the team member. Without interfering with the private life, will help the team member in her/his new life within the hotel and the new country (different culture )

Financial, stock, guest Data Base, Marketing

• Create a year development including the manning, the promotion plan, and any kind of development (everything needs to be approved by BGA and following the BGA standards). This development plan will be reviewed with the Spa Director on a quarterly basis.
• Overview daily the financial results by checking on the revenues, variance with the previous year and the targets. Important to understand the MTD and YTD notion and review it with the team to get them involved in the daily target.
• Check on a daily basis the stock of professional and retail products. Act accordingly in doing orders, promotions. Orders have to be done in advance to make sure that there is no period when products are missing, and try to reduce the maximum amount of order in placing bigger quantities.
• Review monthly of the financial reports and analyse with financial department, including BGA fees, that need to be communicated to your BGA supervisor to review.
• Create a guest data base that is clean, useful, and create a regular communication in between the studio and its guests.
• The financial aspect of the Studio needs to be perfectly understood to be able to act according to the needs.

Organization, Communication, Reporting, Implication

• On a communication point of view, needs to ensure that the hotel and the staff have the right perception of the Studio, what is done. Meetings need to be regularly done with the different departments.
• Organize the venue of Bastien or his representative.
• Ensure that BGA has all information about the Studio as Marketing, Finance, Development, Atmosphere.
• Reporting will need to be completed within the deadline, checked and understood.
• A daily meeting with the team needs to be ensured, and is responsible to make sure the team is always aware of what is happening and getting a regular feed-back from the team.
• To be involved also in the development of BGA, by giving ideas and any feedback from the studio he/she is managing.
• Protect the privacy and security of guests, fellow employees and the company s confidential information and assets

Other

• Be responsible for achieving revenue targets as set by the Spa Management.
• Assist with guests and members demonstrations and events.
• Perform any other duties deemed reasonable by Spa Management.