Beauty Consultant

Malia Group

Duties And Responsibilities

On Sales

• Reach POS weekly/monthly target and maintain raking standard
• Handle the opening and closing of the shop and maintain work area in a clean and organized manner
• Maximize volume and value of sales while dealing with customer
• Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count..)
• Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
• Report important sales rotation, daily sales activities, raised complaints, store activities..

On Customer Service

• Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods, launching of new items and reminders about make-up/skin-care appointments)
• Ensure excellent customer service (consultancy, customer complaints handling, returns..)
• Create and update POS clients database
• Represent the brand image in a positive and professional way by wearing according to the dress code, clipping the name tag and having make-up on at all times

On Reporting and Recommendations

• Monitor and report to Business Manager competitor's activities such as sales initiatives, new product launches and price changes
• Provide recommendations regarding the improvement of customer sales and retention tools
• Participate in management meetings and take responsibility for sales improvement initiatives