Beauty Consultant

Sunday Riley

To deliver exceptional customer service to all potential/actual customers.

To offer all customers the opportunity to experience the product on the skin.

To consistently achieve and deliver the KPI targets.

To develop excellent in-store relationships with management/peers.

To ensure planogram implementation as per the guidelines

To ensure product availability is maintained in the stores by communicating it with the respective store manager

To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.

To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.

To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.

To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.

To be able to answer all customer s questions honestly and effectively in order to recommend the exact products suited to them.

To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.

To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.

To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.

To be responsible for ensuring, recording and reporting: the availability of our listed products, the store s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.

Key Deliverables:

• Achievement and Exceed the store sales target & personal sales target
• Achieve and Exceed UPT & VPT targets
• Exceptional customer experience/journey & growth/development of customer database..
• Ensure visual merchandising and executional excellence in store.
• Share competitive brands activations and newness instore
• Effective admin management/personal development/learning & growth.