BEI Customer Service Consultant

Bupa Arabia

We re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you re passionate about delivering exceptional service and putting customers first, we d love to hear from you.

Key Responsibilities

• Authorize or reject treatment requests before procedures

• Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues

• Manage membership updates, billing inquiries, and document issuance

• Coordinate international medical appointments and support cross-departmental communication

• Investigate and resolve complaints, ensuring customer satisfaction

• Maintain accurate system records and support new team members

• Collaborate with providers and internal teams to deliver seamless service