Bell Attendant Four Seasons Hotel

About The Role:

At Four Seasons, it is our policy to clearly define the responsibilities of the Bellman position to ensure consistency in service standards and operational excellence across all colleagues performing these duties.

The primary purpose of this role is to provide professional, courteous, and efficient bell service to guests, ensuring a seamless arrival and departure experience while maintaining the highest standards of guest satisfaction and brand integrity.

Job Functions

General Functions:

• Fully understand and adhere to all hotel policies and procedures as outlined in the Employee Handbook, without deviation.
• Report for duty on time, wearing the designated uniform and name tag, maintaining high grooming and professional appearance standards.
• Deliver courteous, professional, and flexible service at all times in alignment with Four Seasons Standards.
• Comply with all hotel safety, security, and emergency procedures.
• Maintain in-depth knowledge of all hotel services, facilities, activities, and events.
• Stay informed about all VIP guests visiting or staying at the hotel.
• Keep all front and back-of-house areas clean and organized.
• Ensure hotel property and equipment are handled with care and maintained in excellent condition.
• Ensure proper shift handover, with no unresolved issues or pending correspondence left without follow-up.

Specific Functions:

• Review daily materials, including VIP lists, return guests, and function sheets.
• Escort arriving guests to their rooms, handle luggage with care, and deliver in-room orientation.
• Handle guest room change requests efficiently.
• Assist departing guests with luggage and transportation arrangements.
• Safely store and retrieve guest luggage and personal belongings.
• Page guests in public areas, answer phones, and deliver messages, packages, flowers, etc., to guest rooms.
• Run errands for guests and concierge staff.
• Maintain high standards of cleanliness in the lobby, concierge desk, front entrance, and luggage storage areas.
• Address guests by name and remember the names of returning guests.
• Exhibit friendliness, professionalism, and a willingness to offer personalized service.
• Collaborate closely with Front Office, Valet Parking, and Door Staff teams.
• Keep the Concierge informed about guest concerns, requests, or issues.
• Safely maneuver luggage carts and heavy/awkward items through the hotel.