Bell/Luggage Attendant

AccorHotel

Employer Active

Posted 1 hrs ago

Experience

1 - 3 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.

Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.

Rooming & Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.

Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.

Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.

Desired Candidate Profile

Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.

Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.

Service Excellence: Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.

Discretion: Maintain strict confidentiality regarding guest movements and information.

Experience: Typically at least 1 2 years in a luxury 5-star hospitality environment.

Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.

Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.

Company Industry

Department / Functional Area

Keywords

  • Bell/Luggage Attendant

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AccorHotel

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea /strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia s extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world s most discerning travelers.

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https://jobs.smartrecruiters.com/AccorHotel/744000121976237-bell-luggage-attendant-raffles-the-red-sea