Bilingual Call Center Agent

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Employer Active

Posted on 13 Oct

Experience

2 - 5 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate; Post Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service, Soft Skills

Preferred Jobseekers

Locally available candidates only apply for this job

A leading UAE retail brand is seeking enthusiastic Bilingual Call Center Agents to join their team in Sharjah. The role involves handling customer interactions across multiple channels, including phone, email, WhatsApp, and live chat. This position is ideal for individuals who are passionate about delivering excellent customer service and fluent in Arabic and/or English.

Key Responsibilities:

Respond to customer inquiries and provide solutions via phone, email, WhatsApp, and live chat

Maintain professionalism and high-quality customer service at all times

Assist customers with product information, order status, and issue resolution

Document and update customer interactions accurately in the system

Collaborate with team members to ensure smooth operations and customer satisfaction

Requirements:

Fluency in Arabic and/or English
Strong communication and interpersonal skills
Customer-focused attitude and problem-solving capabilities
Ability to work in a dynamic, fast-paced environment

Company Industry

Department / Functional Area

Keywords

  • Bilingual Call Center Agent

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