Bilingual Customer Advisor

Transcom

Employer Active

Posted 11 hrs ago

Experience

1 - 3 Years

Job Location

Tunisia - Tunisia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Bilingual Customer Advisor

Be at the forefront of our team's growth and make a significant impact on the company. In this role, you will:
  • Supporting customers by offering personalized advice on styles, sizes and the latest trends;
  • Manage the complete customer experience cycle by responding to inquiries via phone, email and chat regarding orders, deliveries and returns;
  • Build customer loyalty by proactively resolving problems and guaranteeing a high-end service;
  • Ensuring operational excellence by processing files accurately and quickly in our management tools;
  • Collaborate with your team to maintain a positive and professional brand image at all times.

To succeed in this role, here's what you need:
  • Mastery of French at level C1/C2 (Excellent written and oral expression);
  • My English proficiency is at level B1/B2;
  • Education level: Baccalaureate or university degree;
  • Passion for fashion: Knowledge of current products and trends is a real advantage;
  • Computer skills: Proficiency in Office Suite / G Suite and ease with customer relationship management (CRM) tools;
  • Key skills: Excellent communication, team spirit, empathy and focus on results and quality;
  • Positive attitude: Ability to remain motivated under pressure and a strong taste for interpersonal relationships.

Desired Candidate Profile

Mastery of French at level C1/C2 (Excellent written and oral expression);
My English proficiency is at level B1/B2;
Education level: Baccalaureate or university degree;
Passion for fashion: Knowledge of current products and trends is a real advantage;
Computer skills: Proficiency in Office Suite / G Suite and ease with customer relationship management (CRM) tools;
Key skills: Excellent communication, team spirit, empathy and focus on results and quality;
Positive attitude: Ability to remain motivated under pressure and a strong taste for interpersonal relationships.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • Bilingual Customer Advisor

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Transcom

Transcom is a global community of agile, passionate, and dedicated customer experience experts committed to the brands we serve. Join us as a Customer Advisor, where you'll be an ambassador for a leading fashion brand, transforming every interaction into a seamless and elegant experience. Ready to make a difference? Apply now and let's start something brilliant together!

Read More

https://careers.transcom.com/job-openings/conseiller-clientele-bilingue-francais-anglais/

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