Bilingual Customer Service Advisor — Vehicle Rental

Transcom

Posted on 12 Mar

Experience

1 - 3 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Be the driving force behind customer satisfaction and facilitate mobility for thousands of users. In this inbound call center role, you will be required to:

  • Working for a leading car rental agency, supporting international clients with their mobility needs (reservations, modifications, assistance);
  • To offer high-quality bilingual assistance (French and English) by answering calls in a professional, warm and efficient manner;
  • Managing varied situations: from taking reservations to managing contracts, including logistical support and problem solving;
  • Contribute to the success of the project, propose improvements to the processes and share your knowledge with your team;
  • Working on a rotating schedule.

Desired Candidate Profile

My bilingual mastery of French and English (minimum C1 level), both oral and written;

  • Excellent oral communication skills: you know how to reassure and guide customers on the phone;
  • Sense of service and responsiveness: you know how to find quick solutions so that our customers can get back on the road with peace of mind;
  • Adaptability: you manage computer tools and procedure changes with ease;
  • Positive attitude: you believe that a journey always begins with an excellent welcome.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Bilingual Customer Service Advisor — Vehicle Rental

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Transcom

At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their own fans are. That's why the world's leading mobility and travel brands trust us.

https://careers.transcom.com/job-openings/conseiller-clientele-bilingue-location-de-vehicules/

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