Bilingual (English/French) customer service agent
Transcom
Posted on 13 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Bilingual (English/French) customer service agent
Become a travel ambassador for our passengers and do work that makes a real impact: transforming every stopover or booking into a memorable experience. In this role, you will:
- Assisting travellers in managing their reservations (domestic and international flights);
- Offer responsive assistance in receiving calls, emails or chat for ticket changes, upgrades or special services (luggage, meals, mobility assistance);
- Managing various situations: resolving incidents (delays, flight cancellations, lost luggage) and proposing rerouting solutions;
- Guiding clients on travel formalities, visas and air security protocols;
- Contribute to the company's success through exemplary customer loyalty thanks to a premium service;
- Working on a rotating schedule.
Search profile:
- Mastery of French (C1 level or native language), both oral and written;
- Excellent communication skills and emotional intelligence to reassure passengers in all situations;
- Ability to manage multitasking: juggling between booking software and internal communication tools;
- Rigour and attention to detail: an error in date or destination is not an option in this case!
- Positive attitude: you have a "high altitude" sense of service and know how to keep smiling under pressure.
Desired Candidate Profile
Mastery of French (C1 level or native language), both oral and written;
- Excellent communication skills and emotional intelligence to reassure passengers in all situations;
- Ability to manage multitasking: juggling between booking software and internal communication tools;
- Rigour and attention to detail: an error in date or destination is not an option in this case!
- Positive attitude: you have a "high altitude" sense of service and know how to keep smiling under pressure.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Bilingual (English/French) Customer Service Agent
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Transcom
At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as travelers are to their next vacation. That's why global aviation leaders trust us. We drive excellence for transportation giants and international booking platforms.