Bilingual Customer Service Representative

Influx Inc.

Employer Active

Posted 11 hrs ago

Experience

2 - 6 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat in German.
  • Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Provide product and service information to customers in a clear and concise manner.
  • Identify and report recurring customer concerns and suggest process improvements.
  • Follow up with customers to ensure their issues are fully resolved.
  • Meet or exceed individual and team performance targets and KPIs.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Participate in ongoing training and development sessions to enhance skills.

Desired Candidate Profile

  • IT specialist for system administration, or have already gained professional experience as an IT support employee
  • English and German at C1 level
  • One who is interested in self-development and collaborative growth, we will support your professional and personal development with paid certifications through our organization
  • Strong service mindset, and customer-centered, independent, and solution-oriented work is important to you

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Bilingual Customer Service Representative

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Influx Inc.

https://wuzzuf.net/jobs/p/pttrvwrsxsgo-bilingual-customer-service-representative-german-english-influx-inc-cairo-egypt