Bilingual French & English Customer Service Representative

TTEC

Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual English & French Customer Service Representative - Nights supporting a USA financial program working in Cairo, Egypt, you ll be a part of creating and delivering amazing customer experiences while you also experience TEC, an award-winning employment experience and company culture.

What You Will Be Doing

Do you have a passion for helping others? Whether it s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You ll

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge.
• Computer experience
• C1 French Level & B1 English Level

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage plus performance bonus opportunities

We re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can t be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.